Frustrations...

I am so annoyed at the moment - in fact, annoyed probably doesn't really truly convey what I am feeling correctly! I am fighting a battle with my sewing machine - and I am losing!

My machine is a little temperament to say the least - skipped stitches and broken needles are common place if she is not handled softly - its something which I have come to terms with. However, since becoming more and more into quilting - I have wanted to do some free motion quilting and that is where my lovely machine's temperament comes into its own!

There are a variety of problems, which I seem to have to fight to get anything half decent when stippling..and when I popped into the Babylock shop to buy more needles (having had a rough night with said machine) I spoke with one of the assistants about my *machine issues* and was informed that there is in fact a fault with that model of machine which prohibits free motion quilting...even though it is marketed as being able to do it - comes with the embroidery foot to do it and has a booklet on how to do it with the machine....I was a little peeved to say the least.

Trying to look on the bright side, I asked how much they would give me on a trade in - to get the next machine up (which apparently doesn't have the major bobbin fault mine does) and I was told that they don't take trade ins on that machine anymore *insert Dee going very red-faced here, saying through gritted teeth 'really? don't accept as a trade in anymore, is that because of all the damn PROBLEMS?!!?'

There are just a couple of things which have perplexed me about this situation:

1. I bought that machine based on what it was marketed as being able to do - and it can't

2. Why would a shop, that has got a fair bit of business from us over the past couple of years be so unreasonable?

3. Where do I go from here?

Having drawn a blank dealing with the shops manager - I contacted Babylock direct and relayed the whole story - they promptly got back to me and told me to expect a call from the US Sales manager within the next 48 hours...that was 24 hours ago, so watch this space!!!

Comments

[Annie]

Wow, that's awful. I hope they replace your machine!

[Samantha]

You hang in there girl! Stand your ground. If you don't stand up then they will be allowed to keep ripping people off! I'm peeved with you because I am going through the same thing with my new Dell printer. It is driving me nuts. Good luck hun. ~xoxoxo, Samantha

[Tif]

I'll be watching to see what they say! I'll be crossing my fingers too. I would be so mad...I'm not one that accepts the, "oh, well" response.